|About Us This web site is owned and operated by Insulation Depot who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
Unit 3 Furze Platt Business Centre Maidenhead Berkshire SL6 7RN UK Mainland Only
Phone: 01628 760440
Fax: 01628 760 448
Email: info [at] tradingdepot [dot] co [dot] uk
Company number: <Put company number here>
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling < Insert information on your Shipping and Handling here >|
|Delivery Schedule We deliver your order right away. We will normally send your order to you in <days> business days. International orders are generally received in under <days> days.|
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01628 760440 (International +44 01628 760440) or fax us on 01628 760 448 or write to us at Unit 3 Furze Platt Business Centre Maidenhead Berkshire SL6 7RN UK Mainland Only|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Returns Form & Returns Numbers|
When returning a product you will need a returns number, this will allow our warehouse department to expect your returned product and know who it has come from. If you e-mail email@example.com we will send one by return.
Returns Policy - Changed your mind
You may return your order within 7 working days from the day following delivery, subject to the following conditions and returns procedure:
You have obtained a returns number. The returns number must be clearly highlighted on the outside of the package in such a way that it does not damage the original retail packaging.
The goods must be returned to us in plain outer packaging, with no labels stuck on the manufacturers box.
When the goods are returned to our warehouse they will be inspected to ensure all parts are present and in a good condition.
After informing us within the 7 working day period, 'in line with Distance Selling Regulations' you then have a further 5 working days for the goods to be returned to us at Trading Depot.
We will then issue you a full refund for the goods that have been returned.
If the goods have been dispatched to you and then you have changed your mind' you are responsible for the cost of sending back the items to us.
Any costs incurred to us for the refusal of a courier delivery will be deductable from your refund.
Returns Policy - Damaged Goods / Items Missing
Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get damaged in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally affected. Items also can occasionally get misrouted or lost in transit.
For all orders that are delivered by carriers:
You agree to open all the boxes and check the goods for damages or missing items on the day of delivery.
Trading Depot must be notified within 7 days of the delivery, if we are NOT notified within 7 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer because of your failure to notify us within 7 days.
For large items delivered on pallets and bathroom sanitary wear:
You agree to check the goods for damage before signing the drivers delivery note. Writing unchecked is still considered that the goods have been received in good condition and later claims for damages will not be considered. If the driver refuses to wait whilst you check the goods then you must refuse the delivery and contact us at firstname.lastname@example.org. If someone else is signing for the goods on your behalf you agree to advise them to check all the goods and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery.
Returns Policy - Faulty Goods
In the unfortunate event you receive a faulty item please see below for our procedures:
If an item has or develops a fault within the warranty period, please contact the manufacturer directly to arrange a repair or replacement. In most cases the manufacturer will arrange a collection and repair at no cost to yourself.
Whilst we are more than happy to return faulty items to the manufacturer on your behalf, this does add an additional layer of administration to the repair process and ultimately increases the overall repair time (this can sometimes take around 2-4 weeks). For this reason we recommend you return any faulty products directly to the manufacturer.
If the faulty item is returned to us:
All goods are tested on return to verify the fault and always before a replacement or refund is processed. We will refund the costs of the goods and the delivery charge if the goods are tested and proven to be faulty by the manufacturers. Any goods proven to be non-faulty will be returned to you.
For more information or to report a fault please contact us at email@example.com
PLEASE NOTE THAT ANY CUT CABLE IS NON RETURNABLE AND NO REFUNDS CAN BE GIVEN
Furze Platt Business Centre
01628 760 440